Robert D. It was a perfect patient experience

RE: Thank you!

I would be remiss if I did not take the time to write this complimentary letter regarding the doctors, physician assistants, nursing staff and the entire support team caring for me as a patient at NewYork-Presbyterian/Lawrence Hospital.

In the last five (5) years I have been a patient at the following hospitals: Nyack, Good Samaritan, Hackensack University Medical Center, NewYork-Presbyterian and Lawrence Hospital. I have also had ten months of experience at Sloane Kettering Memorial Hospital (my son was battling Stage IV esophageal cancer).

Without a doubt, my knee replacement at NewYork-Presbyterian/Lawrence Hospital was the very best, unique experience. In fact, I will be returning to have my right knee replaced on 9/14. I anticipate having the same great results again at Lawrence Hospital.

The surgical team, lead by Dr. Jeffrey Geller, pre-op consultation planning and MRI with a custom knee to reduce bleeding was outstanding. The orientation session conducted by Nurse Maryann Rittenhouse was one of the most important phases for me as the patient and my wife Judy as the caregiver. Maryann even provided her personal cell phone number to use if we had any questions.

It should be noted that anyone that entered my room greeted me and introduced themselves, including personnel from the housekeeping department. It certainly raises one’s comfort level.

I would like to thank the following for their care:

• Dr. Jeffrey Geller, MD
• Melissa Lolito
• Dr. Jacques P. Merab, MD
• Victoria A. Ross, Nurse
• Michelle Outlaw
• Patty “from the Bronx,” Meal Delivery
• Elizabeth Malonzo, RN
• Jasmine Brown
• Vincent Manzo
• Nina Michelli
• Marcia Gooden
• Florian Pizarro
• Jennifer Encarnacion
• George Nelson

It was a perfect patient experience.

They should be commended for a job well done!

Thank you,

Robert D.